By | October 28, 2023

Working with citizens is different because we don’t limit you to a single role like a receptionist or food and beverage staff. We empower you to be a champion multitasker, taking on various responsibilities like customer service, reception, concierge, barista, mixologist, logistics, and more. As a citizen ambassador, you’ll be free to be yourself and do your best work. We believe in making work enjoyable because when you have a great experience, our guests do too.

Job Summary:

Pay: £11.61 an hour
Shift and schedule: Rotating shift/Day shift


Pulled from the full job description
  • Canteen
  • Company pension
  • Cycle to work scheme
  • Referral programme

We’re proud to reintroduce hospitality into the hospitality industry, and it’s all thanks to our ambassadors. We don’t hire based on skills alone; we look for people with the right attitude. We seek individuals who find joy in making others smile, and our happy guests are a testament to our success.

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Your typical shift at citizenM could involve:

  1. Give a warm welcome to all guests.
  2. Assisting guests at self-check-in kiosks (we don’t have a traditional reception desk).
  3. Preparing and serving hot and cold meals.
  4. Brewing coffee or crafting signature cocktails.
  5. Acting as a secret concierge, answering guests’ questions about the best places to visit, dine, shop, or party.
  6. Maintaining cleanliness in the living room and canteen, and setting up food displays for the next shift.
  7. Assisting guests with any requests or facility-related demands (you might even acquire new tech skills).
  8. Handling reservations in our property management system.
  9. Preparing society meeting rooms when needed.

To succeed at citizenM, you need to have:

  • A genuine touch: Treat all people as you would treat your best friends.
  • A passionate attitude: Be collaborative and believe in the strength of working together. Stay optimistic and spread positive vibes.
  • Be a smart thinker: Seek simpler, better, and bolder ways to do things. Stay curious and believe that no detail is too small.
  • Real caring: Show empathy for people and the planet. Be open to other perspectives and experiences that bring out the best in you. Create positive change.
  • Fluent in English. Other language abilities are a plus!

Please note that they only consider applicants with the right to work in the UK.

Typical shifts at our hotel operate 24/7, and we offer flexible schedules. The standard day ambassador shifts are from 7:00 a.m. to 3:00 p.m. and from 3:00 p.m. to 11:00 p.m. We aim to accommodate your preferences so you can enjoy your other life plans.

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What’s in it for you:

You’ll be part of a team of ambassadors who take pride in wearing their citizen’s uniform and delighting our guests. You’ll help us revolutionize the traditional hotel industry by providing exceptional service.

We offer:

  • Living Wage Employer (£11.61 / hour)
  • Flexible schedules
  • Performance rewards
  • Access to citizenM learning and development programs
  • Career progression
  • Full immersion (training) program for new starters
  • Free citizenM experience nights for you (and discounted rates for friends and family)
  • Meals and coffee on us during your shift breaks
  • Pension and cycle-to-work scheme
  • citizenM uniform and comfortable shoes by On Running
  • Hospitality Action membership (well-being support)
  • Restaurant and bar discounts via CODE for all ambassadors
  • Global opportunities – the chance to work with other citizens around the world
  • Referral program – €1000 bonus if your friend joins us too

citizenM values diversity and is an equal-opportunity employer. We welcome applications from everyone.

citizenM is a global hotel company that provides affordable luxury to the world’s mobile citizens. Our style is captivating, offering guests a real home away from home with the world’s fluffiest pillows. Our typical guest is a frequent traveler who values quality, design, and affordability. With hotels in Amsterdam, London, Glasgow, New York, Paris, and more to come in Europe, the USA, and Asia, we’ve reintroduced hospitality to the hospitality industry and received numerous awards for our innovative approach. citizenM is a different kind of global hotel company, open-minded, open-hearted, and globally minded. We’re looking for people who love people because that’s how we make the world feel at home. If you’re ready to bring your talent to a refreshingly different company, we want to hear from you.


To apply or learn more about the Hotel Day Ambassador Glasgow – Jobs In UK, kindly visit:

Official Website


What qualifications do I need to become a Hotel Day Ambassador in Glasgow?

There are no strict educational requirements, but having a degree in hospitality or related fields can be advantageous. What matters most is your dedication and skills.

Is Glasgow a good place to start a career as a Hotel Day Ambassador?

Absolutely. Glasgow’s thriving tourism industry and welcoming atmosphere make it an ideal location to kickstart your career.

What’s the typical salary for a Hotel Day Ambassador in the UK?

Salaries can vary, but with experience, you can earn a competitive income, often including benefits and bonuses.

How do I gain experience in the hospitality industry before becoming a Hotel Day Ambassador?

Consider working in various hotel departments, such as the front desk, concierge, or guest services, to build a strong foundation.

What personal qualities are essential for success in this role?

Excellent communication, problem-solving abilities, a friendly demeanor, and multitasking skills are crucial.

Is the role of a Hotel Day Ambassador suitable for someone looking for a dynamic career?

Absolutely. This role offers a dynamic and ever-changing work environment, ensuring you’ll never be bored.

Related Article: Cleaner – Gatwick Immigration Centre for Serco | Jobs In UK

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