By | October 21, 2023

Job Description

A well-established manufacturing company is seeking to hire an IT Manager.


  • Responsible for ensuring the smooth operation and coordination of vendors for Guest Internet, Property Management Systems (PMS), Point of Sale (POS), IPTV, Telephony systems, and other software vendors.
  • Oversee the configuration and operation of MAN/LAN, IP-PBX, Servers, Workstations, and the underlying server/desktop infrastructure.
  • Manage, schedule, delegate responsibilities, and supervise the IT Team, including evaluating reports submitted by team members.
  • Develop and implement IT-related Policies, Standard Operating Procedures (SOPs), and Protocols for the IT Department and for IT Resources in user departments.
  • Develop and implement the usage of system-level profiling tools and network monitoring systems to enhance application and network performance profiling.
  • Manage active directory and maximize its utility in the organization.
  • Create and implement a preventive maintenance schedule for all IT hardware and software.
  • Lead in establishing project scope, technical strategy, budget, and staffing requirements for new IT initiatives.
  • Manage Business Continuity and Disaster Recovery Processes, ensuring daily backups are taken.
  • Update and enforce policies and procedures related to PCI compliance.
  • Maintain a Help desk with progress tracking and escalation to identify and implement solutions to IT-related challenges.
  • Ensure that IT Audit recommendations are implemented following relevant Standard Operating Procedures.
  • Monitor and maintain an accurate inventory of hardware, passwords, and software licenses.
  • Regularly report to management and the Group Head of IT on the status of IT.
  • Stay updated on the latest technology trends and security risks and adjust the risk posture accordingly.
  • Be ready to perform other IT or Systems related tasks assigned by management.

Required Skills or Experience


  • Minimum of a Bachelor’s Degree in an Information Technology-related field.
  • Possession of Recognized Industry certifications (e.g., Microsoft/Cisco or equivalents).
  • A Master’s degree in any Information Technology-related field is an advantage.

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  • A minimum of five (5) years of experience in Operations and IT support roles.
  • At least two (2) years of supervisory/managerial experience.
  • Relevant Microsoft certifications: MCSA, MCTS, or MCITP for Windows Server, MCDST for workstations.
  • Flexibility with working hours, including weekends, evenings, and holidays.
  • Proficiency in hospitality-related applications and/or systems (Opera PMS, Oracle Micros Simphony, Key Card Systems, IPBX, IPTV, Sage, Microsoft Office, Booking Engines, OTAs, and Channel Managers).
  • Strong troubleshooting skills for hardware and software issues.
  • Strong leadership skills, capable of managing and motivating the team.
Company Confidential
Industry Trade
Category I.T.
Location Kumasi
Job Status Full-time
Salary GH¢
Education Bachelor̵…
Experience 5 years
Job Expires Nov 01, 2023

How To Apply

Click Here To Apply

Related Article: Consultant, West Africa Biodiversity and Low Emission Development (WABiLED) – Tetra Tech

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